Last Updated: June 2026
Immersive Audiology, Inc. (dba Immersive Hearing Technologies) (“Immersive,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users of the Engage software platform, website, and related services.
1. Scope
This Privacy Policy applies to:
- The Engage software platform;
- The Immersive Hearing Technologies website;
- Customer support services;
- Subscription management and licensing services.
By using Engage or our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Account Information
We may collect information provided by customers, including:
- Name
- Business name
- Clinic name
- Email address
- Phone number
- Billing address
- Payment-related information
Device and Licensing Information
To manage subscriptions and software licensing, we may collect:
- Device identifiers
- Application version
- Operating system information
- License status
- Activation and authentication records
- IP address
- General geographic region
Website Information
When visiting our website, we may collect:
- Browser type
- Device type
- Pages visited
- Referral sources
- Website usage statistics
This information may be collected through cookies, analytics tools, or similar technologies.
3. Information We Do Not Intentionally Collect
Engage is designed as a demonstration, counseling, and educational platform.
Engage is not intended to collect, store, process, or transmit protected health information (“PHI”), patient medical records, diagnostic information, treatment records, or other sensitive healthcare information.
Customers are responsible for ensuring that patient information is not entered into the software except as expressly authorized by Immersive.
4. How We Use Information
We use collected information to:
- Provide software access;
- Manage subscriptions and licenses;
- Process payments;
- Provide customer support;
- Improve software functionality and performance;
- Maintain security and prevent fraud;
- Communicate product updates and service notices;
- Comply with legal obligations.
5. Payment Processing
Payments may be processed through third-party payment providers.
Immersive does not store full payment card information on its systems.
Payment information is handled according to the privacy and security practices of the applicable payment processor.
6. Sharing of Information
We do not sell personal information.
We may share information with trusted service providers that assist us in operating our business, including:
- Cloud hosting providers;
- Payment processors;
- Customer support platforms;
- Analytics providers;
- Professional advisors and legal counsel.
These providers are permitted to use information only as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain information only as long as necessary to:
- Maintain customer accounts;
- Provide services;
- Fulfill legal obligations;
- Resolve disputes;
- Enforce agreements.
When information is no longer required, it will be deleted or anonymized when reasonably practical.
9. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality;
- Analyze website traffic;
- Understand visitor behavior;
- Enhance user experience.
Users may adjust browser settings to limit or disable cookies.
10. Your Rights
Depending on applicable law, users may have rights to:
- Access personal information;
- Correct inaccurate information;
- Request deletion of information;
- Restrict certain processing activities;
- Object to certain uses of information.
Requests may be submitted using the contact information below.
11. Children’s Privacy
Our products and services are intended for use by businesses and healthcare professionals.
We do not knowingly collect personal information from children under the age of 13.
12. International Users
Information may be stored and processed in the United States or other jurisdictions where our service providers operate.
By using our services, you consent to such transfers where permitted by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on our website and become effective upon posting unless otherwise stated.
Continued use of Engage after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Information
Immersive Audiology, Inc. dba Immersive Hearing Technologies
Louisville, Kentucky
Email: info@immersivehearingtech.com
Website: immersivehearingtech.com